kno89Frequently Asked Questions
Users of kno89 ask about account setup, deposit and withdrawal methods, game rules, security, and what happens when they need help. This page answers the questions we hear most often, grouped by topic so you can find your answer quickly.
This FAQ covers account registration, password recovery, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game categories, loyalty tiers, and withdrawal timelines. If your question is not answered here, our support team is available via the app chat during game hours.
For detailed legal information—including jurisdiction restrictions, terms of service, or data-handling practices—see our terms and conditionsprivacy policyor legal noticeThose pages explain eligibility, account closure, dispute resolution, and your rights in full.
- Account and registrationhow to start, KYC verification, password recovery, account preferences
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and loyaltyfootball betting, live-dealer tables, slots, esports markets, and tier progression
- Support and account carelive chat hours, account security, withdrawal review, and jurisdiction information
Read the answers below to find information about account management, payments, games, and support. Each answer includes practical steps or timeframes.
Account and Registration
Go to the kno89 login page and click "Forgot password?" Enter the email address or username you registered with. We will send a password-reset link to your email. Click the link, create a new password (at least 8 characters, including uppercase, lowercase, and a number), and confirm it. Your new password is active immediately. If you do not receive the reset email within five minutes, check your spam folder or contact us via the app. We can also verify your identity via your mobile number and registered email to regain access if you cannot access either one.
We recommend reading our terms and conditions before placing your first bet. This explains account eligibility, deposit and withdrawal rules, and how disputes are resolved. You should also understand that our services are available only where local law permits—you are responsible for verifying that your use of kno89 complies with the law in your jurisdiction. Check the legal notice for jurisdiction-specific information. For game-specific rules (odds formats, settlement rules for football markets or live-dealer tables), we provide in-app guides when you select a game category.
On kno89, visit Account > Settings to adjust language, odds format (decimal or fractional), email notification frequency, and push-notification settings. You can also enable or disable two-factor authentication here. To pause your account temporarily (e.g., during Idul Fitri or Idul Adha holidays), contact our support team via the app chat and request a pause. We will suspend deposits and bets for your specified duration. To close your account permanently, go to Account > Account Management > Close Account and follow the prompts. We will verify your identity and process the closure within one business day.
No. Each person may open only one kno89 account. During KYC verification, we check your identity documents and compare them against our system. If we detect duplicate accounts under the same person, we will close all but one and may forfeit funds in the duplicate accounts. We also monitor for accounts opened from the same device, IP address, or payment method. If you believe you have accidentally created two accounts, contact us immediately via the app to consolidate or close the duplicate.
Payments and Transactions
Yes. We support all four major Indonesian banks. For deposits, you can use online payment, e-wallet, mobile banking, or local payment Virtual Accounts—a unique account number that appears in your kno89 deposit screen. Transfer the amount you wish to deposit from your regular bank account to the Virtual Account. The deposit appears in your kno89 balance within minutes. You can also deposit via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet if you prefer. For withdrawals, we transfer funds back to the bank account you registered during KYC. If you used a mobile banking, local payment, online payment, or e-wallet account for KYC, your withdrawal will go to that account.
When you request a withdrawal on kno89, our system reviews it for compliance and account activity verification. The review typically takes 24 to 72 hours. During review, your funds remain in your account balance and you can cancel the request anytime. Once approved, we send the funds to your registered bank account or e-wallet. Bank processing times vary—most withdrawals arrive within one to three business days depending on the bank and the hour of day you withdrew. During holidays like Idul Fitri or Idul Adha, processing may be slower. You can check your withdrawal status anytime in Account > Transactions.
We support the same payment methods across all Indonesian cities—Jakarta, Surabaya, Bandung, Medan, and everywhere else. Choose whichever method is most convenient for you: e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) are instant and require no account linking, while online payment, e-wallet, mobile banking, and local payment Virtual Accounts are reliable for larger transfers. If you are unsure which to use, start with an e-wallet deposit—it is quick and you do not need to open a separate account. For withdrawals, we always return funds to the bank account or payment method you registered during KYC.
Games and Loyalty
On kno89, you earn loyalty points every time you place a bet—whether on football (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus), or esports markets (Mobile Legends, Free Fire, PUBG Mobile). Points accumulate and unlock tier upgrades. Higher tiers offer perks such as higher withdrawal limits, faster customer support, and special bonus offers. Check your current tier in Account > Loyalty. Points are calculated based on your wagering activity and do not expire as long as your account is active.
Support and Account Security
Our English-language support team is available via the kno89 app chat during game hours, typically from early morning through late evening. Response time is usually within four business hours during peak times. If you message us outside these hours, we will respond the next morning. You can also submit a help request via Account > Help & Support > Contact Us and we will follow up via email. For urgent security issues (e.g., suspected account compromise), message us immediately and mark your message as urgent—we will prioritise it.
Two-factor authentication (2FA) is optional but recommended. Go to Account > Security Settings > Two-Factor Authentication and toggle it on. We will send a code to your registered mobile number. Enter the code to confirm activation. After this, every time you log in from a new device or browser, you will receive an SMS code to verify. This protects your account even if someone obtains your password. If you lose access to your phone, contact our support team with proof of identity and we can reset 2FA so you can log in and update your phone number.
Yes. We encrypt all data transmission using TLS 1.3 encryption and store personal information (name, identity, email) using AES-256 encryption. Payment data is encrypted and handled separately from game records. We do not store your raw bank account numbers or e-wallet credentials—payment partners handle those securely. Your password is stored as a cryptographic hash that we cannot reverse. We review all withdrawals for fraud before processing. Read our privacy policy for full details on data handling and retention.